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Support Services / Maintenance Contracts
Maintenance Ensuring business continuity The reliability of a system is just as important as its intrinsic performance. Hence our insistence is on optimizing business continuity by keeping downtime to a minimum. The high levels of system availability necessary are achieved using rigorous support methods to proactively limit downtimes, and by guaranteeing extremely fast responses, fix times and other service levels. Evolution Facing the future With changing times technology moves on, and businesses stand to benefit by adopting new technologies. Advance-Tech supports cost-effective upgrade decisions by assessing each situation and advising on the best feasible alternate technology choices. Our dynamic support group, will always have experts available to take care of every system we propose, at each stage of its operational life. Experts in our field The service mind set is an essential component of Advance-Tech's corporate attitude. The company's support team comprises of engineers, technicians and PhDs who are certified by the manufacturers and have undergone stringent training to ensure we maintain highest international level of support. Advance-Tech recognizes the fact that our success lies in the success of our customers. Keeping this single objective in mind, we have been providing our customer with the highest level of support and training services. We have established state-of-the-art facilities for Design, Integration, Calibration and Repair in Mumbai and Baroda. We maintain sufficient spare inventory to ensure we support our installations in time to keep minimum downtime. We have also established training facilities that help us to conduct regular training programmes for our customers on the products, software and solutions. This has in turn helped us to keep the support levels to our customers at its best. We are recognized by our customer as the "Support Company" which has been around with them for many years supporting and protecting their investments, irrespective of the change of ownerships of the original manufacturers. Today's demanding requirements are driving us to put in place a clear and stringent service level objectives, in which maintenance solutions playa key role. Our service level agreements provide high level of availability and operational continuity to support true 24x7 operations, with guaranteed minimum recovery time. Facing the future With changing times technology moves on, and businesses stand to benefit by adopting new technologies. Advance-Tech supports cost-effective upgrade decisions by assessing each situation and advising on the best feasible alternate technology choices. Our dynamic support group, will always have experts available to take care of every system we propose, at each stage of its operational life. Guaranteed Service Levels To help our customers minimize downtime and to assess their needs in terms of support, we have developed a modular maintenance service system, offering 4 levels of support
Customer Benefits With our maintenance service our customers can...
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