The CyberTech Evaluation Application is a quality and efficiency monitoring solution. The system combines call and screen recording with an evaluation application in a single integrated solution that can play a major role in improving customer service in call centres of every size.CyberTech Pro is the first open and secure recording solution, designed to use industry standard hardware and software. This best-in-breed technology is being used by the world's leading financial institutions, governmental and public safety organisations and call centres.This flexible, multi-media product delivers high quality recordings of traditional or VoIP telephony, together with data and desktop screens for all applications, including verification and compliance, dispute resolution, training and quality monitoring.